Water

In the City of Dixon, there are two water providers, California Water Service and the City of Dixon. To determine who provides water to a property within the City of Dixon, please reference the water service area map.  The City of Dixon owns and operates the municipal water system and became an Urban Water Purveyor servicing over 10,000 residences in 2021.  The Water Operations Division strives to provide clean, safe reliable water to all its customers. 

To pay your water bill, or for billing information, please click here.

To view the City's Water Quality/Consumer Confidence Report, please click here. 

The Water System is currently undergoing a large-scale restoration project at one of our production groundwater wells. During this time, we ask that customers please reduce their water use to help elevate excessive demand on the other sources.

• For more information call:
  • City of Dixon billing questions and construction meters: 707-678-7008
  • City of Dixon operations and water quality: 707-678-7050 Ext 5501
  • Cal Water (Dixon Office): 707-678-5928 or visit their website
• For after-hours emergencies call: 
  • Water (707) 676-3005
  • Wastewater Treatment Facility (530) 682-6280 
  • Collections (707) 676-3156

Is your Bill Higher than Expected?

If you are not aware of your increased use, the most common cause for increased water use is unidentified leaks or outdoor irrigation.

Finding the cause of your increased water use: 

• Check your toilet for a leaking or damaged flapper. A leaking flapper will continuously send water down the drain and can go unnoticed for months. Listen to the tank for the sound of water running, look in the bowl for continuous ripples, and check if the flush handle is loose. You can also perform a dye test (see below). 
• Look for a broken sprinkler/irrigation line. Often, they go unnoticed as they leak during the program run cycle, which could be overnight or early in the morning. 
• Do you have automatic irrigation? Check for improperly programmed irrigation timers, excessive run times, and run days. 
• If you have a pool or hot tub, check the fill valve/float arm. 
• If you have a fire sprinkler system, check it for leaks. 
• Have you had a recent repair of household plumbing? If so, that could have been the cause of the high use. There could also still be a problem. 
• Check for leaking faucets, hose spigots, valves, and other plumbing fixtures. 

Tips to find a hidden leak: 

• Dye testing your toilet: Place a dye tablet or 4-5 drops of dark food coloring in the toilet tank and don’t flush…if colored water appears in the bowl the toilet is leaking. 
• Look for wet spots in your yard that may indicate an underground leak between your meter box and your house valve, or a leaking irrigation line. 
• Identify and examine all plumbing connections and valves: Under sinks, behind the fridge and washing machine, shower heads, hose spigots, sprinklers, etc.  

The increased use will increase your water bill: 

• Water bills are generated around the 15^th of each month for the previous meter read cycle. For example, the bill you receive around 8/20 will be for water consumed during July.